Using the Website
Q: How can I contact Customer Service, and what are your hours of operation?
A: You may reach us by phone at (866) 462-3581, or by email at email@example.com . Our hours of operation are 8am to 5pm EST Monday- Friday. We are closed Saturday and Sunday.
Q: How do I place an order?
A: Place the item(s) of your choice into our shopping cart by clicking the "Add to Cart" buttons on our website. Then click the "Proceed to Checkout" button and follow the easy to use purchasing system. At that time, you will be told your freight rates, if any, and you will input your shipping and payment information so that we can process your order. Orders for some items can only be placed over the phone, as the website cannot generate LTL Freight estimates.
Q: Is everything listed online available immediate shipping.
A: Although all items listed online are noted as “In Stock”, as we have a fluid inventory system, availability is subject to change daily. Also, some items are built to order, (Generators, Pressure Washers, and Core Drills) there is a production lead time prior to shipment. To ensure stock of an item, please contact customer service, and they will be more than happy to confirm availability.
Q: What does stock "Availability: In Stock" mean?
A: Item is available for distribution by the specified manufacturer, and is not believed to be discontinued or obsolete. Please contact Customer Service to confirm stock availability and/or shipping lead times.
Q: What is your pricing and promotion policy?
A: All sale items are while supplies last and prices are subject to change at any time.
Q: How can I track my order once it is in transit?
A: Once your order is placed, you can track your order online here. Additionally, an email will be sent to you once your order ships. This email will confirm shipment, and will contain your tracking number that you can then use to track your shipment via the carrier website.
Q: Do I need to set up an account to purchase from you?
A: Accounts listed on our website are more for the convenience of our shoppers (wishlists, order tracking etc), and not for financing purposes. Per our company policy, we do NOT accept NET payment terms, as all orders must be paid in full prior to shipment.
Q: What forms of payment do you accept?
A: We accept all major Credit Cards, PayPal, Amazon Pay, Business Check, and Wire Transfer as payment. Please note, Check and Wire payments must be received and cleared prior to any product shipping from the warehouse.
Q: When will my payment method be charged?
A: Once your order has been submitted, this is when your payment method is submitted. This is when the purchased product is reserved for your order and prepared for shipment.
Q: Why will the website not allow me to “Proceed to Checkout”?
A: Please be sure that you have met the subtotal amount for the manufacturer. The website will notify you at the top of the page how much more needs to be purchased in order to proceed with submitting your order.
Fees and Charges
Q: What is the "Min Order Amount"?
A: There is a Subtotal Minimum of $25.00 that must be met in order to submit your order. For some manufacturers, there is a higher Subtotal Minimum that must be met in order for your order to be processed. The website will notify you if this minimum has not been met.
Q: Are there restocking fees?
A: Up to a 25% restocking fee may be charged for returns not received in manufacturer's original packaging/condition, are not in resalable condition and/or special orders. In some instances, a restocking fee may be waived with an offsetting order of greater value, however this must be confirmed by a customer service representative.
Q: When will my order ship, and what is the transit time?
A: Orders placed with Ground/Free shipping are processed in 1 – 2 business days, and once shipped, carry a transit time of 3 – 5 business days. Orders placed with 2Day or Overnight shipping are processed the same business day, if placed prior to 12pm EST, and carry a transit time of 2 or 1 business day.
Q: Do you offer delivery Guarantees?
A: If you need your order delivered by a certain date, please select either 2Day or Overnight Shipping. We cannot guarantee delivery dates for shipments that are sent via FREE Shipping or Ground. While FREE shipping usually means Ground, for heavy or large items we reserve the right to drop ship from the factory in order to reduce shipping costs to us. We do this so that you can get great value in shipping (FREE!). If you'd like us to ship out of our stock, please select and pay for a guaranteed delivery method.
Q: How much are shipping charges?
A: The cost of shipping is calculated based upon the weight of the item(s) purchased, the delivery location, as well as, the expedited method of shipment selected (Ground, 2Day, or Overnight). Once you have added all the items you wish to purchase into your online shopping cart, simply scroll down, enter your delivery state and postal code, and the website will provide you with shipping estimates!
Q: What if an item does not provide me with a shipping estimate?
A: For some larger items, such as compressors or table saws, the unit is too large to ship by common carrier, and must ship LTL Freight. Please contact Customer Service at (866)462.3581 to have this item manually quoted, as the website is not capable of estimated LTL shipments.
Q: What Carrier options are available to the customers?
A: All of our shipping is done via FedEx. We do not ship via USPS or UPS.
Q: What happens if my order is damaged?
A: While we don't anticipate it, damage sometimes occurs. Should your items arrive damaged, it is important that you refuse the shipment and indicate to the driver that the shipment is damaged. And contact us immediately at 1.866.462.3581.This will help us file a claim. However, we will happily replace your order for products damaged by the shipping company called in within 3 business days of delivery. Wholesalepowertools.com is not responsible for any damaged items shipped via Freight Forwarder outside of the United States.
Q: Do you ship internationally?
A: “Yes, we can ship most items internationally, excluding Honda Power Equipment. Items that may ship via common carrier (FedEx, UPS) we can ship directly from our warehouse to your location. Items that are too large to ship via common carrier, that must ship LTL Freight, can only be shipped to a freight forwarder of your choosing within the 48 US States. Contact our Customer Service Dept at 866.462.3581 for freight quotes. Please note, all items listed online are intended for use in the US (120V/60Hz), unless noted otherwise.
If the order is being shipped internationally, custom duties and taxes are not included on the quoted amount, and are the responsibility of the customer. Any changes to quoted order must be approved prior to the order being processed. Prices will only be honored if order is purchased in full. Per our company policy, we do not accept NET payment terms. Orders with billing and/or shipping address located outside the US, must pay by Wire Transfer ONLY. Orders must be paid IN FULL prior to any product shipping from the warehouse.”
Q: Do you protect my personal information?
A: Wholesalepowertools.com.com only uses your personal information for the original purposes it was given. Your personal information will not be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection.
Wholesalepowertools.com will not disclose, use, give or sell any personal information to third parties for any purposes other than to our suppliers and other third parties who need to know in order to deliver services on behalf of Wholesalepowertools.com unless required to do so by law. Further, Wholesalepowertools.com reserves the right to contact you regarding matters relevant to the underlying service provided and/or the information collected.
Q: When can I cancel my order?
A: Built-to-order and custom-made items may not be cancelled once order has been processed. Items noted as being on national back-order may be cancelled any time prior to shipment. Please contact Customer Support regarding all other cancellations or questions.
Q: What if I don't like my purchase (returns/exchange policy)?
A: All returns must be approved prior to shipping the product back to our warehouse. Please contact Customer Service during our normal business hours to retrieve a “Return Authorization Form” in order to have your return processed and refunded. Items returned without a Return Authorization Form will not be processed, and the shipment will be returned to sender. If the return is not due to a product defect, you as the customer is responsible for the cost of the return freight.
Q: When can I return a product?
A:The returning item must be in good condition, and be in the original packaging. There may be restocking fees for special orders or for orders that are damaged or used. Freight is non-refundable. Some restrictions may apply. Return must be postmarked within 30 days of return request. Orders shipped via Freight Forwarder and/or outside of the United States cannot be returned.
Please allow 7-10 business days for returns to be inspected and credited once received.
Q: What is your out of stock policy?
A: As we ship from various warehouses across the nation, items may be shown as in stock, however, the product will not be reserved for you until your order has been submitted and paid in full. In the instance an item is on national backorder, the customer will be informed within 1 – 2 business days from the date the order was placed. You may decide to keep or cancel your order.