Welcome to Wholesale Power Tools !

Call us   ChatLive Chat  Facebook  Twitter  Google+  YouTube  instagram

Return Policy

Return Policy

At Wholesale Power Tools, we stand behind our products. If by any chance your order must be returned please see below some information that will help you with the returning process.
No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll free number 1.866.462.3581 and speak with a customer solutions representative to obtain RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.

Unopened Merchandise

You may return any "unopened" products and accessories within 30 days of delivery for a full refund (minus shipping charges). Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

Opened Merchandise

"Opened" products and accessories can be returned within 30 days of delivery*, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.

Factory Reconditioned Makita Tools

Factory Reconditioned Makita tools cannot be returned or replaced, but are covered by the same warranty as new Makita items.

* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty

Factory Direct Items

These items are shipped to you directly from the manufacturer and may be returned with approval from the manufacturer. If approved, you may be responsible for round trip shipping costs, as some products include free shipping, yet the cost of shipping may be included in the retail price. You may also be responsible for a restocking fee of up to 25%.

Generac & Honda

All Generac & Honda products are non-refundable and non-returnable. All items that are purchased must be confirmed by the customer's electrician and/or authorized installer. Any items received damaged should be refused at the time of delivery and noted on the BOL. Any item that becomes defective or need servicing must go through the warranty protocol. An authorized service dealer is to be contacted and they will service based on warranty parameters through manufacturer Tech service/ Warranty guidelines. Wholesale Power Tools makes no warranty and accepts no responsibility for suitability of any materials of Generac or Honda. The purchase and use of any supplied materials of Generac or Honda constitutes acceptance and understanding of this disclaimer.

Cancelled Orders

An order that has shipped cannot be cancelled. If you refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs.

Built-to-Order Items

There are no returns allowed for products which have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.

Installed Items

Once an item has been installed it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.

Damaged Products

You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.

Suspect Damage

On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage

Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call us immediately so we can process the appropriate claims and coordinate an exchange for you.

Defective Products

We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.

In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.

Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty. Payment will be issue via method of the original order. If PayPal was your choice of payment please note that there will be a deduction of $0.30 from refunded amount that is non-refundable.



LiveZilla Live Chat Software