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Shipping Policy

PO Boxes & APO Address
Please contact Wholesale Power Tools to request shipping quote.

Shipping Time
Orders are process within 24 – 48 business hours. Orders placed on Saturday or Sunday, will be processed on the next business day. Guaranteed delivery times are for the amount of time the package spent in transit. That is, packaging and pulling of inventory can take time, and is not included in the determination of how long a package was in shipment. Selecting Expedited shipping like FedEx Next Day Air or FedEx 2nd Day, causes your order to be flagged. Wholesale Power Tools will do everything they can to get your shipment out the same day. Expedited orders must be received by 12:00 pm Eastern Standard Time, in order to ship out that same day. Wholesale Power Tools will contact customer if your order was unable to ship out that day.



Wholesale Power Tools uses FedEx as the primary shipper. Packages under 140 pounds and that meet certain size requirements can be shipped via FedEx. Deliveries do require a signature, unless you waive the signature option. Wholesale Power Tools will not be held responsible for any loss or stolen packages if signature requirement is waived. The customer will be held responsible for additional charges if changes are done during transit. Any claims regarding your shipment must be filed with Wholesale Power Tools within 3 business days of delivery. Claims filed after the 3 days may not be honored.

Free Shipping only applies to deliveries made within the lower 48 US States. *

 

Items Indicated with Free shipping Icon http://wholesalepowertools.com/media/freeshippingtruck.gif qualify for free shipping.

  • * Note: FREE Shipping does not apply to deliveries made to island, or other locations of extreme limited access. Please contact Customer Service for Shipping Estimated and/or details.


Availability: In Stock – Item is available for distribution by the specified manufacturer, and is not believed to be discontinued or obsolete. Please contact Customer Service to confirm stock availability and/or shipping lead times.

Many products are shipped directly from the manufacturer. Drop-shipped items are subject to manufacturer availability. Products may indicate that they are in stock, but are still subject to manufacturer inventory levels.


Should your items arrive damaged, it is important that you refuse the shipment and indicate to the driver that the shipment is damaged. And contact us immediately at 1.866.462.3581.

Truck Deliveries and Large Items
Wholesale Power Tools stocks many industrial and commercial grade tools and accessories. Some of these items are large, heavy and /or bulky (Generators, Pressure Washer, Table Saws, Air Compressors, etc). These items may not be able to be shipped via regular ground such as FedEx and will require a Freight or Truck delivery. Items weighing over 2000 pounds, bulky, and/or oversized machines may not be able to delivery via lift-gate. Wholesale Power Tool is not responsible for arranging special delivery for these orders or paying additional freight associated with the order.

Truck Line – Commercial/ Business Addresses
When shipping to a business please indicates whether Lift-Gate service is needed or not. If No Lift-Gate is selected at the time of order, customer will be responsible for removing/ offloading the order from the truck. If your site has a forklift or loading dock, you may wish to choose the no Lift-Gate option. If Lift-Gate is required at the time of delivery but was not selected during checkout of the order, you will be responsible for any additional charges. If you needed to change the shipping address during transit, you will be responsible for any additional charges by the freight carrier.

Truck Line – Residential Address
Truck carriers charge additional fees for delivering to residential address. This is in part due to the necessity of loading shipments to smaller trucks that are better to navigate residential areas. While your specific driveway may have plenty of room to navigate, roads around you may require this extra handling. Delivery is to curbside (base) of your driveway or off the trucks lift-gate. The customer is responsible for moving the product from the truck. Wholesale Power Tools is not responsible for delivery if the product cannot be unloaded from the truck. Wholesale Power Tools cannot be responsible for refunds regarding the freight, and the customer will be held responsible for any fees will be responsible for any fees necessary for a 2nd delivery attempt.

International Shipping
Please note that we don't ship Honda power Equipment Products internationaly.

For international orders, please contact us at 1.866.462.3581 or email sales@wholesalepowertools.com, for freight quote and delivery information. International orders weighing 140 pounds or less can be shipped FedEx or United States Postal Service (USPS). Not all packages shipped USPS offer tracking services once it leaves United States. Should you choose USPS as the method of shipping; Wholesale Power Tools will not be responsible to provide any tracking services, held accountable for any loss/damage package(s).

International Tax, Tariffs and Duties
If the order is being shipped internationally, custom duties and taxes are not included on the quoted amount, and are the responsibility of the customer. Any changes to quoted order must be approved prior to the order being processed. Prices will only be honored if order is purchased in full. Per our company policy, we do not accept NET payment terms. Orders with billing and/or shipping address located outside the US, must pay by Wire Transfer ONLY. Orders must be paid IN FULL prior to any product shipping from the warehouse.”

Tracking Numbers
For your convenience, tracking information will be e-mailed to you as soon as we process your order.

Notice: All items on this website are subject to the restriction of large, heavy and/or bulky items. All Free Freight promotions have this limitation. While we attempt to be accurate at all times, we may discover due to size or weight constraints that we cannot effectively ship products via regular ground transportation and Freight Delivery may be necessary. Some items may also require freight shipment due to damage or packaging concerns.

Delays due to Acts of God, weather or other unusual circumstances are not refundable.

For any further questions regarding shipping, please contact us at 1.866.462.3581 or support@wholesalepowertools.com.

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